Air India Express Named “Best Economy Long-Haul Experience”
On January 16th, Air India Express was named “Best Economy Long-Haul Experience” by SKIFT, a recognized leader in world travel trends and information. The study, which included all major international airlines, was a comprehensive evaluation of the user experience, designed to “determine the best cabin experiences around the world”. This distinction joins Air India Express’ other coveted titles including “World’s Best Business Class” from Skytrax, which the world’s 5-star airline has won for the past two consecutive years.
The final decision was reached by evaluating all aspects of the airline user experience, including website, economy cabin comfort (Air India Express offers a comfortable 3-3-3 seating configuration onboard the Boeing 777 on all flights to/from the USA in Economy Class), inflight meals, added perks (Wi-Fi, in-seat power, etc.) and overall design aesthetic. While acknowledging the quality of previous passenger rating systems, SKIFT’s ground-breaking study set out to minimize bias and deliver a data-driven evaluation.
“We chose a system which put the very subjective “best” in an objective context,” wrote Marisa Garcia of SKIFT, “We also wanted to consider the overall passenger experience point-to-point, and to give ratings which, though always subjective, could be justified as equitable. Let your customers experience more space, comfort and personal entertainment options when they fly Air India Express from Chicago, Dallas/Fort Worth, Houston, Miami, New York, Philadelphia, or Washington, DC to Doha and onwards to over 140 global destinations.
Air India Express offers four different ways to check-in for passengers: web check-in, mobile check-in, airport kiosks and check-in desks. Passengers are advised to check-in at least 2 hours before the flight's scheduled departure time to avoid any last minute hassles. Checking-in early also ensures that you go through the baggage and security checks with ease. Don't misplace your boarding pass as without it you won't be allowed to take the flight.
Online & Mobile Check-In:Now select the seat of your choice from the comfort of your home or office by using Qatar Airway's online check-in facility. Log on to www.qatarairways.com from your laptop or mobile phone, select the seat of your choice and print your boarding pass instantly. This option not only helps you beat the long queues at the airport but is also much faster. Web check-in time ranges from 36 hours up to 2 hours before the flight's scheduled departure time.
Check-In Desks:Passengers can also check-in at the Air India Express desk at the airport. With friendly and efficient staff to resolve all your issues, you'll get your boarding pass in no time at all. Staff at the check-in desk would also help you with your baggage related issues.
Airport Kiosks:With plenty of kiosks distributed across the terminals, using Airport Kiosks is considered a time saving option. The touch screen is friendly to use and displays you the available seats for your flight. Just select the seat of your choice and print the boarding pass, and you are good to go.
Please take note that Air India Express charges a penalty fee every time you cancel or change your reservation. The penalty for cancellation of ticket ranges from 100-500 USD depending on the fare purchased. While if you want to change your reservation date, it would cost you anything in the range of 75-500 USD again depending on the fare purchased.
For infants between 7 days and 1 year, Air India Express charges infant fare if the infant travels on an adult's lap and child fare if he is traveling on a separate seat. If the infant is between 2 and 11 years, then child fare is levied.
Musical instruments are considered fragile and you are requested to buy a ticket for the space that is going to be used by them. Maximum weight allowed for a musical instrument is 75kg.
Pets are considered as excess baggage and you will be required to pay a specific amount depending on the weight of the pet.ers: web check-in, mobile check-in, airport kiosks and check-in desks. Passengers are advised to check-in at least 2 hours before the flight's scheduled departure time to avoid any last minute hassles. Checking-in early also ensures that you go through the baggage and security checks with ease. Don't misplace your boarding pass as without it you won't be allowed to take the flight.